Privacy Policy
1. Introduction
Welcome to Insight Behaviour. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website insightbehaviour.co.uk and use our veterinary behaviour consulting services.
If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at help@insightbehaviour.co.uk.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, or when you interact with our website.
The personal information that we collect depends on the context of your interactions with us, but may include:
Personal Identification Data: Your name, email address, phone number, and home address.
Animal & Clinical Data: Information about your pet/horse, their behavioural history, daily routines, and medical records provided by you or your primary care veterinary surgeon.
Technical Data: When you visit our website, we may automatically collect certain information such as your IP address, browser type, device characteristics, and operating system.
3. How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below:
To Provide and Manage Services: To conduct pre-consultation assessments, deliver remote clinical consultations, and create tailored behaviour modification plans.
To Collaborate on Clinical Care: To liaise with your primary care veterinary surgeon or other relevant animal welfare professionals (such as trainers or physiotherapists), ensuring a safe and multi-disciplinary approach.
To Process Transactions: To manage billing, payments, and standard administrative tasks related to your consultation. (Note: Payment details are securely processed by our payment gateways and are not held directly on our servers).
To Improve Our Website: To understand how users interact with our site so we can improve functionality and user experience.
If a remote consultation is recorded for clinical review or educational purposes, we will obtain your verbal or written consent at the start of the session. These recordings are stored securely and treated as confidential clinical records.
4. Will Your Information Be Shared With Anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data in the following situations:
Veterinary Professionals: We routinely share clinical reports and relevant updates with your referring or primary care veterinary surgeon to ensure continuity of care.
Other Behavioural/Training Professionals: With your explicit consent, we may share relevant management plans with trainers or other professionals involved in your animal’s care.
Service Providers: We may share data with third-party vendors who perform services for us, such as website hosting, payment processing (e.g., WooCommerce, Stripe, PayPal), and secure clinical record keeping.
5. How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as clinical record-keeping requirements set by the RCVS, tax laws, or accounting requirements).
6. Your Privacy Rights (UK GDPR)
Under the UK GDPR, you have specific rights regarding your personal data. You have the right to:
- Request access to the personal data we hold about you.
- Request that we correct any inaccurate or incomplete personal data.
- Request the erasure of your personal data (subject to legal and clinical retention requirements).
- Object to or request the restriction of processing of your personal data.
To exercise any of these rights, please contact us using the details provided below.
Please note that as a veterinary-led practice, we are required by the RCVS Code of Professional Conduct to retain clinical records for a minimum period (typically 7 years), which may supersede requests for data erasure.
7. Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to access or store information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website (such as the shopping cart functionality) may become inaccessible or not function properly.
8. Contact Us
If you have questions or comments about this policy, or if you wish to exercise your data protection rights, you can contact us at:
Insight Behaviour
Email: help@insightbehaviour.co.uk